FREQUENTLY ASKED QUESTIONS & INFO

Howdy -

I'm Coy, the creator of T H E C O Y C O L L E C T I O N. Each piece is curated and created by me (there is no team involved). All things are handmade which means there can be variations in color, size, and shape. Please make sure you read the description of the items you are purchasing and know when to expect your items. 

The process of ceramics is a very lengthy, temperamental art form. Please be patient and understand that each item is handmade, hand painted, and made to order. Due to increased demand, orders are taking longer to fulfill because I am making them in large batches. If you ordered between June 1 -June 15, the estimated wait is 8-10 weeks. If you have ordered June 20 or later, the estimated wait is 10-12 weeks. Please understand your order will be fulfilled if it was successfully submitted! I truly thank you for your support and patience. 

 

xx Coy

F A Q

 

How do I order?

I am only taking orders through my website. If it's sold out, it's not available right now.

When will you restock?

The best way to stay update is to subscribe and follow on instagram to be the first to know about restocks, updates and workshops.

Where is my order?

If you made a successful payment and received a confirmation email, it is in process and will be shipped when it's completed. Please be patient! You will get a shipping confirmation email once your order has been shipped.

Do you take custom/special/pre- orders? 

No.

Is there a waitlist?

No.
 

Do you sell wholesale? 

Not right now.

Can I reserve/hold items? 

No. 

Do you accept returns?

Because each ceramic piece is made to order, I do not accept returns. ALL SALES ARE FINAL .

 

My shipment was damaged. What do I do?

 

If your shipment arrived damaged, contact me via email ASAP.

If you have any additional questions, please email: thecoycollection@gmail.com