FAQ + INFO
How do I order?
I am only taking orders through my website. If it's sold out, it's not available right now.
When will you restock?
Preorder vs made to order vs ready to ship?
Preorder: The product is made-to-order and will be made once the preorder window closes. Shipping can take up to 12 weeks.
Made to Order: The product is made once you order it. Typically takes ~6-12 weeks to ship, unless noted.
Ready to Ship: The product is ready and will be shipped within 1-2 weeks.
not all pieces survive the ceramic process - if your order is taking longer than projected, there may be a delay in production.
Where is my order?
If you made a successful payment and received a confirmation email, it is in process and will be shipped when it's completed. Please read all product descriptions for shipping times. You will get a shipping confirmation email once your order has been shipped.
Do you take custom/special orders?
Yes! When custom/special orders are available, they will be listed online.
Do you sell wholesale?
yes, please inquire via email: firstname.lastname@example.org
Can I reserve/hold items?
Do you accept returns?
I do not accept returns. ALL SALES ARE FINAL .
If there was an issue with your order, please email email@example.com.
My shipment was damaged. What do I do?
If your shipment arrived damaged, contact via email ASAP. PLEASE send photo documentation via email.
If you have any additional questions, please email: firstname.lastname@example.org