FAQ + INFO

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Each piece is curated and created by me, just one gal passionate about sharing love and light through my artwork. Please make sure you read the description of the items you are purchasing and know when to expect your items. All pieces are handmade which means there can be variations in color, size, and shape.

 

xx Coy

☺☺☺

 

How do I order?

I am only taking orders through my website. If it's sold out, it's not available right now.

When will you restock?

The best way to stay update is to subscribe and follow on instagram to be the first to know about restocks, updates and workshops.

Preorder vs Ready to Ship?

Preorder: The product is made-to-order and will be made once the preorder window closes.  Shipping can take up to 12 weeks.

Ready to Ship: The product is ready and will be shipped within 1-2 weeks.

Where is my order?

If you made a successful payment and received a confirmation email, it is in process and will be shipped when it's completed. Please read all product descriptions for shipping times. You will get a shipping confirmation email once your order has been shipped.

Do you take custom/special/pre- orders? 

No.

Is there a waitlist?

No.
 

Do you sell wholesale? 

Not right now, but working on this for the future!

Can I reserve/hold items? 

No. 

Do you accept returns?

I do not accept returns. ALL SALES ARE FINAL .

 

My shipment was damaged. What do I do?

If your shipment arrived damaged, contact me via email ASAP. We will file a claim so PLEASE send photo documentation via email!

If you have any additional questions, please email: thecoycollection@gmail.com